Refund policy
DELIVERY
Your order will be delivered to the delivery address you selected when placing your order.
We aim to deliver your order as soon as possible. The expected delivery time is 1-3 working days with a delivery address in Denmark. We offer delivery to all European countries; shipping fees might vary for the given country. The estimated delivery time on all European orders outside Denmark is 2-4 working days. However, products on order or products that are out of stock may have a longer delivery time. You may also find that during particularly busy periods, we may have a longer expected delivery time for specific products.
You can choose between the following delivery methods:
GLS - Private delivery (Denmark)
GLS - Delivery to ParcelShop (Denmark)
UPS - Home delivery (Abroad danish boarders)
Please note that some of the delivery methods are not available for certain addresses and time intervals. Only the delivery methods that you can choose for your delivery address will be visible when you complete your order. We reserve the right to deliver to a different place than the one selected if the place of delivery you have selected is full. If so, we will deliver your order to a place of delivery selected by the carrier.
We only deliver to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia Spain, Sweden & Switzerland
If we do not have all the products you ordered in stock, we may send you the products we have in stock first. Once we have the products you need in stock, we will send them to you. We may therefore send your order in several stages.
We bear the risk of your product(s) until delivery.
NOTE: Parcels that are not picked up, an amount of 49,00 DKK will be withdrawn from the refund amount, to cover the cost of return.
PRE-ORDERS
Pre-order means that you have ordered an item with longer delivery time than usual, as the item cannot be dispatched when the order is received.
Delivery time of pre-orders can be found under the product description.
Pre-order and stock items
If part of your order is in stock, we will ship the stock items first. You will therefore experience receiving your order in several packages. We do this to avoid a longer delivery for the item(s) that are already in stock.
Please note that we usually deduct the money for your order as soon as it is dispatched from our warehouse. But in the case of a pre-order, we will deduct the money for your entire order before dispatch, and there will therefore be a prepayment of the order.
Pre-orders can be exchanged just like a regular in stock order, starting from the day you receive your pre-order.
Refund
Redesignedproject.dk guarantees 14 days full refund for any returned items, from the day of delivery, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
In the event of an error in connection with any products or services displayed through redesignedproject.dk (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), redesignedproject.dk reserves the right to cancel any order prior to the time it is delivered to you.
Easy Returns: Simply log into your customer account, select the order you’d like to return, and click “Request Return.” When request have been approved, you will receive information on how to proceed.
Once we receive and inspect your item, we’ll process your refund or exchange promptly.
All packages must be shipped to the following address:
RE:DESIGNED
Kometvej 8B,
8700 Horsens
Denmark
Note: returns that has been delivered to parcels shops, will not be picked up. Please make sure that your provider deliver to a company address / home delivery.
We do not cover the cost of return.
We try to handle your returns as fast as possible, but in some cases the refund process might be prolonged. Please allow up to 14 days to process upon receiving a return. Refunds use the same payment method that was used to place the order. We cannot issue a refund to a different card or bank account. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your bank account.
Complaints
If the item you have received is defective, please notify RE:DESIGNED PROJECTs customer service, promptly and return the item. RE:DESIGNED PROJECT will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights. Please contact us at: shop@redesignedproject.dk for assistance.
